Understanding servicedesk plussendingnotification failed requires examining multiple perspectives and considerations. ServiceDesk - community.broadcom.com. ServiceDesk does use and require Symantec Management Platform for licensing and Symantec Management ... In 7.1 it's supported for the SMP and SD solution to reside on the same box, but this is only for evaluation ... Symantec Management Platform and ServiceDesk are not supported on the same server.
I am currently running ServiceDesk 7.1 SP2. Going off of the workflow above it looks like they might have changed it in SP2. I have attached a picture of the workflow I am seeing below and there is only 1 "submit Incident" model and I added the ConstantMappingAssignment with a defualt value of "Low". ServiceDesk admin get an e-mail because when User logs the incident from there own loggin credential at that time if ServiceDesk admin receive e-mail notification so that admin will check incident immediately in his/her portal other wise if admin will always have to refresh ticket portal to check for new incident. During the install, the guide says to not change the default "[email protected]" password.
Furthermore, what is the password set to by default? So ServiceDesk isn't bombing out on long usernames per se, it is just requiring that at least one short-named user is in each group that you're trying to import. Error in service desk configuration | CA Service Management. Run this on your freshly restored database : sp_change_users_login 'AUTO_FIX','ServiceDesk' It should says: 1 orphaned user fixed.
(Or something like that i don't remember) After that, you need to update manually the "local_host" value in the usp_servers table, otherwise the setup will says that the database is configured with another server. Delete User account from ServiceDesk Portal - Broadcom. The ServiceDesk 7.1 SP2 user guide says to go to Admin / Users / Accounts / Manage Users and delete users. I do not see a delete option.
see page 443 in the user guide. Another key aspect involves, how do I know my ServiceDesk Version? | CA Service Management.
In this context, it is very important to know the ServiceDesk Version because Cumulative patches and Test-Patches are dependent on the version of ServiceDesk you are using. The first question that CA Support asks is "What is the ServiceDesk version you are using?". So there are 3 different ways to identify the ServiceDesk Version. Service Desk Password Reset | CA Service Management. Hi Farooq If you mean the ServiceDesk OS user that is created during installation, you can simply reset the password at the OS level on the Service Desk server and then run pdm_configure. On the System Accounts page you can simply provide the new password and continue with the configuration.
Alternatively you can delete the user at the OS level and run pdm_configure supplying a password. Need to configure SMS notification in servicedesk | CA Service Management. Hey Jagatjyoti, Please take a look at the following posts: SMS Integration for CA Service ...
📝 Summary
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