Cobrowse Screen Share And Mobile Cx For Enterprises Glance Cx Our guided cx platform, which includes screen sharing, is proven to scale without a decrease in quality during business critical seasons such as holiday shopping, open enrollment, and u.s. tax filing. Glance empowers customer facing teams with in the moment collaboration inside salesforce. instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes—seamlessly and securely.
Cobrowse Screen Share And Mobile Cx For Enterprises Glance Cx Transform your websites, portals, and authenticated sites into instant, secure collaboration spaces. meet, cobrowse, share screens, exchange documents, and more to help customers wherever and whenever they need you most. Glance screen share allows agents to view a visitor’s entire screen, not just specific company webpages. agents see exactly what a visitor sees on their screen. screen share collects and transmits potentially sensitive visitor information, and has been designed with security as the highest priority. One, two, or multi way video options make collaborating with glance a rich experience. customers and employees can securely share, view, navigate, and download files during a guided cx collaboration. files can be pre loaded for employee use and or stored locally for frictionless customer engagement. Glance provides the ability for agents to escalate from a cobrowse session to a screen sharing session, without downloading any software. during a cobrowse session, the agent can click the screen share button to have the option of sharing their screen or granting the visitor permission to share.
Cobrowse Screen Share And Mobile Cx For Enterprises Glance Cx One, two, or multi way video options make collaborating with glance a rich experience. customers and employees can securely share, view, navigate, and download files during a guided cx collaboration. files can be pre loaded for employee use and or stored locally for frictionless customer engagement. Glance provides the ability for agents to escalate from a cobrowse session to a screen sharing session, without downloading any software. during a cobrowse session, the agent can click the screen share button to have the option of sharing their screen or granting the visitor permission to share. Secure & reliable glance’s patented, proven security means customers’ data never leaves their screen. Let representatives join a secure, shared browsing experience with customers, prospects, or partners while on websites, in account portals, or even within saas applications. You must manually start a glance session by clicking the g icon and selecting the start session prompt. once you start the session, a guest has to visit your glance web page and know the session key. Glance offers api access to our platform, enabling user account provisioning, comprehensive data and analytics, and glance session lifecycle events. enhance customer service and troubleshooting by providing a shared, synchronized browsing experience while maintaining user privacy and security.
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