proofpoint support ticket represents a topic that has garnered significant attention and interest. Support Services | Proofpoint US. Proofpoint security experts help deploy and ensure the highest level of security with solutions that work. Discover Proofpoint support services today. Home [proofpoint.my.site.com]. Building on this, to access our full Knowledge Base or to create a Support ticket, please log in.
There are many resources available to full community members. Click here to learn how to access all of the community resources. Terms and conditions Privacy Policy. Equally important, how to create a ticket in the Proofpoint Essentials Support portal. In relation to this, creating an Issue Ticket via Proofpoint Support portal which will guarantee your SLA.
Furthermore, only Partners or Direct Support customers are able to log into the support site to create a ticket. If you are a Partner or Direct Support customer and need an account please email a request to [email protected]. [Proofpoint Community] Navigating the Community. Click "My Support Cases" or "Manage Cases" to see the status of your current tickets or to open a new ticket with Proofpoint support. The ticketing system is unchanged.
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If they are unable to resolve the issue, one of their authorized support contacts can open a ticket and work with Proofpoint Support directly. For security, tracking, and audit purposes, Proofpoint Support cannot work with an outside contact directly. In this context, [Proofpoint General Information] Proofpoint Support Guide. Essential information on how to best use Proofpoint’s Customer Success offerings.
KB: Support Ticket Priorities and Service Level Agreements (SLA). This article is to help you understand the Proofpoint Essentials Support SLAs in better detail and what each Priority means in our system. In relation to this, if you need to open a support ticket, click here. [Proofpoint Community] Proofpoint Support Community FAQ.
It's important to note that, it’s also a good way to search for information about how to make better use of your Proofpoint investment. Click My Support Cases to see the status of your current tickets or to open a new ticket with Proofpoint support SUPPORT SERVICES PROGRAM FOR PROOFPOINT CUSTOMERS.
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