How To Activate Pre Chat And Offline Forms For Your Chat Widget In this video we will show you how to use and customize your “leave a message form” in provide support live chat, which opens by clicking on an offline chat button. You can tune your offline form to meet your requirements on the account settings offline form page. it is possible to add more fields to it, even custom drop down lists, which will help collect more details about the nature of the offline request.
How To Activate Pre Chat And Offline Forms For Your Chat Widget How to create and customize the offline message forms? a step by step guide to customizing offline message forms so that you never lose a chance to serve your visitors. Choose what information you want collected in your offline message window, and specify which email addresses offline messages are sent to. alternatively, you can redirect your visitors to your own contact form when you go offline for complete live chat customization. If you want your visitors to leave a message, when all the support agents are offline or after work hours you can display an offline form on your. Discover how to customize the away experience for the live chat widget—set business hours, add offline forms, control attachments, and send confirmations.
Chatbot Offline Form Template For Efficient Customer Service If you want your visitors to leave a message, when all the support agents are offline or after work hours you can display an offline form on your. Discover how to customize the away experience for the live chat widget—set business hours, add offline forms, control attachments, and send confirmations. The offline message form captures visitor messages when no live agents are available. instead of showing a cold "we're offline" notice, present a structured form where visitors leave their name, email, and message — ensuring you never lose a lead, even outside business hours. Customize the embedded chat offline form allow customers to submit a case form with embedded chat when your support agents are offline. customize the form depending on your business use case. choose which fields appear, change the order, and mark certain fields as required. When your widget is offline, visitors can leave a message with their contact information in the offline form. note: if you’re using chat with an integrated zendesk support account (all chat versions), you can use either the offline form or the contact form component of web widget (classic). This guide details how to set up and customize the offline message feature for your chatbot, ensuring that you can capture messages from users when live assistance is unavailable.
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