Understanding directly and indirectly requires examining multiple perspectives and considerations. Directly - On Demand and Automated Customer Support. Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated only when they successfully resolve an issue—without the need for an agent. Building on this, at Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences.
The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences. Whether you have a specific initiative or are looking to improve your overall support organization, we can help. After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team. From another angle, privacy Policy | Directly.
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Equally important, movate (formerly CSS Corp) is the sole owner of the information on this website. New Kinds of Customer Care with 1-to-1 Conversations - directly.com. Directly now enables secure, private, 1-to-1 conversations between certified experts and customers to resolve complex inquiries that may require account and transaction information such as order history. Microsoft Case Study | Directly. Directly doesn’t replace existing support models, but rather, it provides additional support options for a more successful and satisfying customer experience. Qualified experts make themselves available to accept support queries, and the Directly platform matches issues to available experts.
New Feature: Universal Helpdesk Connector | Directly. The connector lets companies route helpdesk tickets to their expert users via the Directly platform and have all conversations automatically tracked in the helpdesk tickets.
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