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Getting started with AI features in the Zendesk Copilot add-on. Use Zendesk’s AI features to quickly route tickets to the right agents the first time, saving an average of 45 seconds per ticket compared to manual triage. Similarly, even better, deflect easily answered tickets altogether, giving your agents time to focus on more complex customer interactions. Develop custom experiences with the Zendesk Platform | Zendesk Sunshine.
Zendesk’s network of AI agents are purpose-built for service. Whether you offer support online or through a contact center, our AI agents handle complex requests and backend tasks so your team can resolve issues faster, with more intelligence and control.
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