Field Service Management Definition

Understanding field servicemanagement definition requires examining multiple perspectives and considerations. What is fieldservicemanagement (FSM)? Field service management (FSM) is the coordination of a company’s resources, including employees and equipment, in work activities and operations off company property. Field Service Management | Glossary | TrueContext.

It involves deploying service teams or contractors to customer locations for activities such as installation, maintenance, inspections, or repairs. Equally important, field service management (FSM) is a system of managing off-site workers and the resources they require to do their jobs efficiently. Originally, this was a manual process that involved phone calls and paperwork exchanged among field service technicians, customers and office personnel.

Field service management (FSM) is the process of organizing and optimizing the activities of mobile workers to ensure they provide efficient and complete on-site service. Field Service Management (FSM): Definition, Applications, and Benefits. Field Service Management is the comprehensive coordination of a company’s resources, including employees, equipment, and operations, to deliver services at customer locations rather than at company premises.

Field Service Management (FSM): Complete guide | STREAMWIDE. | Glossary | Hexaware. At its core, FSM is all about optimizing field operations to ensure that every job is completed on time and meets the highest standards. This perspective suggests that, fSM solutions streamline tasks such as handling work orders, coordinating service requests and generating reports, allowing organizations to maintain control and visibility over their field operations. Field Service Management: what is it and how to do it right.

Think installations, repairs, maintenance and inspections.