Webex Calling Agent Queue Member Visibility Cisco Community

Webex Calling Agent Queue Member Visibility Cisco Community We used to run ucm and ccx in our office and staff using finesse to answer queue calls. we've now moved to webex calling which seems to be capable of producing everything we need in a call environment, however we're lacking a few features we were used to and found helpful in the ccx finesse world. Hi all, is there a way for a supervisor to see the status of agents assigned to a queue and any other stats such as call presented on a "live basis"? thanks very much.

Webex Calling Auto Attendant Option To Forward Call Cisco Community With call queue policies, you can configure how to route calls during holiday and after hour periods, temporarily divert new incoming calls, and manage the calls in queue when the agents are unavailable. In summary, webex calling call queues provides a simple and powerful set of features to deliver basic voice centric call center functionalities with webex calling solution. Cisco community. You would be better off doing a blind transfer to a voicemail group on webex calling. that would let you capture the caller's message, then you can send it to an email or distribution list for agents to work through.

Webex Calling Auto Attendant Option To Forward Call Cisco Community Cisco community. You would be better off doing a blind transfer to a voicemail group on webex calling. that would let you capture the caller's message, then you can send it to an email or distribution list for agents to work through. As a member, you have the ability to adjust your call queue status, such as setting yourself to available or unavailable, depending on whether you’re ready to take calls. Agent precision queue membership displays the active membership of agents in precision queues along with the attributes in those precision queues. note that this membership is dynamic so this information is available in real time only. By pressing up or down on the colored ring, you can cycle between the various status options. after highlighting your desired status, press the large silver button in the center to confirm your choice. Real time and historical visibility for your webex calling contact centers and back office teams.