Understand Supervisor Desktop User Interface With webex contact center supervisor desktop, supervisors can manage, monitor, assess, guide, and assist agents within a centralized interface. achieve your business goals more effectively with better insight and collaboration. This guide describes how to use the finesse agent and supervisor desktop. this guide is intended for webex contact center enterprise (webex cce) for contact center agents and supervisors who use the finesse desktop. to receive timely, relevant information from cisco, sign up at cisco profile manager.
Desktop Interface Workspace Upon logging in, you'll see the default page with the summary tab selected. this gives you an overview of the current status of the queue, chats in progress, and agents who are logged in. on this page, you'll see the following elements:. Therefore, we encourage our supervisors to launch desktop and start taking advantage of the new and enhanced supervisor capabilities. read the section on layouts to get a deeper understanding of the behav iors. Cisco supervisor desktop user guide free download as pdf file (.pdf), text file (.txt) or read online for free. In this section, you will act as a supervisor and perform activities. the supervisor desktop provides a holistic supervisor experience within a centralized interface. it enables supervisors to manage, monitor, assess, guide, and assist agents.
Supervisor Desktop Upstream Works Upstream Works Cisco supervisor desktop user guide free download as pdf file (.pdf), text file (.txt) or read online for free. In this section, you will act as a supervisor and perform activities. the supervisor desktop provides a holistic supervisor experience within a centralized interface. it enables supervisors to manage, monitor, assess, guide, and assist agents. Explore the agent experience on the webex contact center by logging into the agent desktop application and navigating its out of the box capabilities. familiarize yourself with the complete agent desktop interface and its functions, covering inbound, outbound, and omnichannel contact workflows. We want to make sure that you know about the major updates made available in webex contact center for supervisors—updates to the interface, new functionality, and ways to supervise your agents. The supervisor desktop user interface enables you to store and retrieve user settings for each session using a toggle. under the settings in the user profile, you can enable the login using last bu ag selections toggle. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on rfp documentation, or language that is used by a referenced third party product. learn more about how cisco is using inclusive language.
Supervisor Desktop On Behance Explore the agent experience on the webex contact center by logging into the agent desktop application and navigating its out of the box capabilities. familiarize yourself with the complete agent desktop interface and its functions, covering inbound, outbound, and omnichannel contact workflows. We want to make sure that you know about the major updates made available in webex contact center for supervisors—updates to the interface, new functionality, and ways to supervise your agents. The supervisor desktop user interface enables you to store and retrieve user settings for each session using a toggle. under the settings in the user profile, you can enable the login using last bu ag selections toggle. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on rfp documentation, or language that is used by a referenced third party product. learn more about how cisco is using inclusive language.
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