Cuic Report Customization Guide Pdf Parameter Computer Programming Overview this documentation guide provides details of all of the documents for this release of cisco unified intelligence center and contains links to the documents. This document provides an overview and agenda for a presentation on cisco unified intelligence center (cuic) reporting and analytics offerings.
Cuic Placement Portal In this article, we'll discuss the features, architecture and specific terms of cisco unified intelligence center (cuic). what for? cuic can work with historical data and real time data. you can install it at a standalone server, or deploy it in a cluster using up to 8 servers. Cisco unified intelligence center is a reporting platform for users of cisco contact center products. it is a web based application that provides historical, real time, and live data reporting and dashboards. unified intelligence center serves the following primary purposes: obtains data from the base solution's database. All activity for csqs, agents, calls and tasks is captured in detail records and summarized in reports. cuic needs to know which fields you want. “all” isn’t specific enough. here you go! sent an email but it’s still in queue. had a chat earlier in the week. reason code shows no resolution. Overview ciscounifiedintelligencecenterisareportingplatformforusersofciscocontactcenterproducts.itisa web basedapplicationthatprovideshistorical,real time,andlivedatareportinganddashboards. unifiedintelligencecenterservesthefollowingprimarypurposes: •obtainsdatafromthebasesolution'sdatabase.thebasesolutioncanbeanyofthecontactcenter products.
Cuic Placement Portal All activity for csqs, agents, calls and tasks is captured in detail records and summarized in reports. cuic needs to know which fields you want. “all” isn’t specific enough. here you go! sent an email but it’s still in queue. had a chat earlier in the week. reason code shows no resolution. Overview ciscounifiedintelligencecenterisareportingplatformforusersofciscocontactcenterproducts.itisa web basedapplicationthatprovideshistorical,real time,andlivedatareportinganddashboards. unifiedintelligencecenterservesthefollowingprimarypurposes: •obtainsdatafromthebasesolution'sdatabase.thebasesolutioncanbeanyofthecontactcenter products. The cisco unified intelligence center (cuic) is a scalable. applications. form a cluster, where each server hosts a reporting engine. instrumentation implemented by the components comprising cuic. to form high availability model. independent component of a larger system. administration facility. first node. Provide a comprehensive overview of the cisco unified intelligence center. demonstrate how to install, administer and provide security for the cuic solution. describe reporting concepts as well as capabilities and features of cuic reports. Cuic is a comprehensive, end to end ucce pcce reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer. If you'd like to inspect or visualize call data, you can create reports through a tool called cisco unified intelligence center (cuic) that can be accessed via site 1 or site 2. this article will help you access cuic and create your own reports.
Comments are closed.