The subject of training for dynamics 365 customerservicemicrosoft learn encompasses a wide range of important elements. Get started with Dynamics 365 CustomerService - Training. Microsoft Dynamics 365 Customer Service has many features that organizations can use to manage the services they provide to customers. This module explains these concepts: Customer service is a key aspect of any customer relationship management strategy. Moreover, dynamics 365 Customer Service | Microsoft Learn.
Learn about the suite of capabilities that Customer Service provides and ensure that your business delivers the best customer service experience to your customers. Discover how to make the most of Dynamics 365 Customer Service with training, docs, and videos covering product capabilities and how-to articles. Course MB-230T01-A: Microsoft Dynamics 365 Customer Service - Training. Work with cases in Dynamics 365 Customer Service - Training.
Get started as a customer service representative. This learning path focuses on case management capabilities of Dynamics 365 Customer Service including options for creating cases, managing the case resolution process, working with case hierarchies, and merging similar cases.
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